This Privacy Policy describes how we collect, use, and disclose information about users (“you”) of the Sales Scout mobile application (the “App”). By using the App, you agree to this Privacy Policy.
1. Information We Collect
a. Account information
When you sign in or are onboarded, we collect and store your email address, name, phone number (if provided), role (e.g. sales rep or admin), and related account and profile data. This is used for authentication, access control, and to sync activity with your organisation.
b. Prospect and visit data
As a sales rep you create and manage prospects (e.g. outlets or contacts). For each prospect we may store: business or contact name, contact person, phone number, tier/segment, status, and location coordinates. For each visit you log we store the linked prospect, date and time, check-in location, a photo as proof of presence, and optional notes.
c. Location information
We collect location from your device only while you use the App, for:
- Visit check-in: your position is compared to the prospect’s stored location to confirm you are at the site before a visit can be completed.
- Adding or editing prospects: you can pin a prospect’s location.
- Route planning: prospect locations may be shown on a map.
We do not track your location in the background when the App is not in use.
d. Usage and technical data
We may collect information about how you use the App and technical data such as device type and operating system, to operate, secure, and improve the service.
2. How We Use Your Information
- Providing the service: managing your account, prospects, and visits; storing visit photos and check-in locations; syncing data with your organisation.
- Visit verification: verifying that a visit was completed at the correct location.
- Communications: contacting you about your account and, where applicable, messaging prospects using contact details you entered.
- Improvement and security: improving the App, fixing issues, and protecting against misuse.
3. Information Sharing and Disclosure
- Your organisation: data you create is available to your organisation in line with your role and our service design.
- Service providers: third-party providers for hosting, authentication, database, storage, and (where used) SMS delivery process data on our instructions.
- Legal: we may disclose information where required by law or to protect rights, safety, or property.
We do not sell your personal information.
4. Data Security
We use reasonable technical and organisational measures to protect your data. No system is completely secure; we cannot guarantee absolute security.
5. Data Retention
We retain information for as long as needed to provide the service and meet legal or organisational requirements. Your organisation may control retention of CRM data associated with its account.
6. Your Choices
Contact your organisation’s admin for access or correction requests related to CRM data. For questions about this policy, emailadmin@vet-mkononi.co.ke.
7. Changes
We may update this Privacy Policy from time to time. Continued use of the App after changes means you accept the updated policy.