This Privacy Policy describes how Vet Mkononi ("we", "us", or "our") collects, uses, and discloses information about users ("you" or "your") of the Vet Mkononi mobile application (the "App"). By accessing or using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide
When you use the App, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, farm details, livestock information, and payment details.
b. Usage Information
We may automatically collect certain information about your use of the App, including your device information, IP address, mobile operating system, app usage patterns, and interactions with App features.
c. Location Information
We collect precise or approximate geographical location data from your mobile device to power marketplace and service verification features:
- For Veterinarians: We collect your professional location to enable discovery by nearby farmers and pet owners.
- For Farmers and Pet Owners: We collect your location when you search for veterinary services to identify the closest available professionals.
2. How We Use Your Information
a. Provide Services
We use collected information to provide and improve services offered through the App, including managing farmer profiles, tracking livestock, scheduling appointments, processing payments, and delivering personalized content.
b. Service Discovery and Mapping
We use location data to power the "Find a Vet" marketplace feature, including:
- Calculating distance between a service requester and a service provider.
- Displaying professional locations of vets on a map to facilitate appointment requests.
- Verifying the location of farm visits for clinical and billing accuracy.
c. Communications
We may use your contact information to communicate about your account, appointments, service updates, promotions, and other relevant information related to the App.
d. Analytics
We may use aggregated or anonymized data for analytics to understand demographics, usage patterns, and trends that help us improve functionality, performance, and experience.
3. Information Sharing and Disclosure
a. Service Providers
We may share information with third-party service providers who assist in operating the App, processing payments, delivering services, or performing business functions. These providers are contractually obligated to protect your information and use it only for authorized purposes.
b. Public Visibility for Discovery
By setting your professional location as a veterinarian, you acknowledge that your approximate location and practice details will be visible to other users for the purpose of booking services.
c. Legal Compliance
We may disclose information if required by law, regulation, or legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, property, or safety.
4. Data Security
We implement reasonable measures to safeguard your information and protect it from unauthorized access, use, alteration, or disclosure. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as needed to provide the App and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
6. Your Choices
You may update account information through the App settings where available. You may also request access, correction, or deletion of personal data subject to applicable law and legitimate retention needs (for example, financial records).
For account deletion instructions, see ourAccount Deletion page.
7. Children's Privacy
The App is not directed to children under the age of 16, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy in the App or on our website and indicate the effective date of the revision.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us atadmin@vet-mkononi.co.ke.